Terms of Service

Estimates

Estimates are free and carry no obligation. A quote is based on the volume, weight and access conditions you describe or that we observe on site. If the actual load differs materially from what was quoted, we will tell you the revised price and get your approval before continuing.

Scheduling

Pickup requests are requests, not confirmed appointments. We confirm every appointment by phone or email. Time windows are estimates; weather and traffic can shift them, and we will let you know if that happens.

Access and authorization

By booking a pickup you confirm you are authorized to dispose of the items on the property. Please clear a safe path to the items and let us know about stairs, elevators, gate codes or pets ahead of time.

Items we cannot take

Hazardous materials including wet paint, solvents, motor oil, medical waste, ammunition and asbestos cannot be hauled. Some electronics and tires are limited by disposal rules. We will confirm before the pickup.

Payment

Payment is due against the invoice issued after the work is approved and completed. Invoices can be paid online through the secure link on the invoice, or by arrangement with the owner. The amount charged always matches the invoice we issued.

Cancellations

Let us know as early as you can if a job needs to move. There is no fee to reschedule; we only ask that you call 813-993-5943 rather than simply not being there.

Liability

We take care with floors, walls and doorways, using blankets and straps on every job. Please point out any fragile, loose or already-damaged surfaces before we begin so we can protect them or work around them.